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Privacy Policy

Last Updated: [March 2025]

At CCCLAY (www.ccclaycoffee.com), we value your privacy as deeply as we value crafting each ceramic coffee cup by hand. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Information You Provide

  • Order Details: Name, email, shipping/billing address, phone number.

  • Custom Requests: Personalization notes (e.g., engravings, design preferences).

  • Communications: Emails, messages, or feedback submitted to us.

Automatically Collected Data

  • Device & Usage: IP address, browser type, pages visited, and interactions (via secure cookies).

  • Location: Country/state for tax and shipping calculations.

2. How We Use Your Information

  • To Fulfill Orders: Process payments, ship products, and send order updates.

  • To Communicate: Respond to inquiries and provide customer support.

  • To Improve: Analyze website usage to enhance your experience (we’ll ask for consent for non-essential tracking).

  • Marketing: Only if you opt in – you can unsubscribe anytime via email links.

3. Data Sharing

We share information only when necessary with:

  • Shipping Partners (e.g., USPS, DHL): Name, address, and phone to deliver your order.

  • Payment Processors (e.g., Stripe, PayPal): Transaction details to complete payments (we never store credit card data).

  • Legal Authorities: If required by law (e.g., court order).

4. Your Rights & Choices

  • Access/Correct Data: Request a copy of your data or update inaccuracies.

  • Delete Data: Ask us to delete non-essential information (exceptions apply for legal/order records).

  • Opt Out: Unsubscribe from marketing emails via the link in every message.

  • CCPA Rights: California residents may request disclosure of data categories sold/shared in the last 12 months.

To Exercise Rights:
Email ccclaycoffee@gmail.com with “Privacy Request” in the subject line. We’ll respond within 15 days.

5. Data Security

  • SSL Encryption: Our website uses 256-bit SSL to protect your data.

  • Limited Access: Only authorized staff handle customer information.

  • Secure Payments: Payment data is processed directly by PCI-compliant providers (Stripe/PayPal).

6. Cookies & Tracking

  • Essential Cookies: Required for shopping cart and checkout functions.

  • Optional Cookies: For analytics (Google Analytics) and ads (Facebook Pixel). Manage preferences via our Cookie Settings link or your browser.

7. Children’s Privacy

We do not knowingly collect data from children under 13. Contact us immediately if you believe we’ve unintentionally received such information.

8. Policy Updates

We’ll notify registered users of major changes by email. Minor updates will reflect the “Last Updated” date at the top.

Contact Us
For privacy concerns or requests:

Design Tips for Your Website:

  1. Add a fixed "Privacy" button in the footer for easy access.

  2. Use accordion-style sections for mobile-friendly readability.

  3. Include trust badges: "CCPA Compliant" and "Secure Checkout" icons near payment options.

  4. Add a clear "Do Not Sell My Personal Information" link (required for California residents).

This policy balances legal compliance with your brand’s artisanal warmth. For full legal compliance, we recommend consulting an attorney. Let me know if you need adjustments!